Fiona McShane is an experienced IT professional currently working as an IT Automation Engineer and Systems Administrator at Docker, Inc. since January 2023. Previously, Fiona served as a Senior Help Desk Support Technician at Puppet from May 2018 to December 2022, providing sole IT support for the EMEA region and managing various IT tasks including troubleshooting, inventory management, and documentation updates. Alongside these roles, Fiona has worked as a Children's Entertainer at Friendly Faces, an IT Student at Hyster-Yale Group, and a Customer Sales Assistant at Boots UK. Fiona holds a degree in Computing and Information Technology from Queen's University Belfast, attended from 2014 to 2018, and completed GCSE and GCE education at Lurgan College from 2010 to 2014.
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