Loren Muchnick is a seasoned technical support and customer success professional with extensive experience in the technology sector. Currently serving as Technical Support Manager and formerly as Technical Account Manager at Docker, Inc. since February 2022, Loren has also held roles in customer success at Mirantis and BlueCat, where responsibilities included building trusted advisor relationships, driving technical issue escalations, and increasing customer satisfaction. Prior experience includes significant contributions at NetApp as a Global Support Account Manager, where Loren executed proactive support services for major telecommunications and banking clients, leading to a substantial reduction in disruptions. Early career experience at World Wide Technology involved systems administration with a focus on SAN environments. Loren holds a Bachelor of Science in Business Administration and Management from The University of Kansas.
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