Joyce Castilho

Joyce Castilho has a diverse work experience spanning different industries and roles. Joyce began their career as an Operator of Outbound and Inbound Telemarketing at Winover Contact Center, where they contacted delinquent customers and negotiated debt repayment. Joyce also clarified doubts, issued invoices, and recorded customer interactions in the system.

Following that, Joyce worked as a Specialist in Customer Relationship at Atento Brasil, specializing in Small and Medium Enterprises (SME) and Business-to-Business (B2B) relations. Joyce'sresponsibilities included addressing customer demands, providing technical and financial support, and fostering customer relationships. Joyce also participated in a project supporting operations and training.

Prior to that, they briefly worked as a Computer Support Analyst at SONDA. In addition, Joyce gained experience in education and recreation roles at the Municipal Government of Jacareí, where they worked as a Recreation and Pedagogy Teacher and Monitor from 2019 to 2021.

Earlier in their career, Joyce worked at TIVIT as a Technical Support and Solutions Technician, handling customer support requests, troubleshooting technical issues, and managing incidents. Joyce also worked as an Administrative Assistant at TIVIT's Service Desk/Help Desk department and as a Business Process Agent in Backoffice, where they performed various administrative tasks and contributed to the customer experience. Additionally, they worked as a Telemarketing Operator, providing customer service, offering products and services, conducting surveys, and handling customer accounts.

Overall, Joyce Castilho has demonstrated strong customer service skills, technical abilities, and an adaptable nature throughout their work experience.

Joyce Castilho's education history is as follows:

From 2019 to 2021, Joyce attended Anhanguera Educacional, where they obtained a Licenciatura degree in Pedagogia - Áreas Específicas.

In addition to their degree, Joyce has obtained several certifications. In 2023, they completed the Suporte Técnico em Informática course at UP Cursos Grátis and the Telemarketing e Call Center course at Prime Cursos do Brasil.

In 2022, they received a certification in Microsoft TEAMS from Microsoft. In 2021, Joyce completed the Curso de Formação Metodologias, Práticas Pedagógicas e Tecnologias Educacionais at Universidade Federal do Ceará, and the Help Desk course at Workover Academy.

Furthermore, in 2021, they also completed the Curso de Formação Tecnologia na Educação, Ensino Híbrido e Inovação Pedagógica at Universidade Federal do Ceará. In 2020, Joyce obtained a Bootcamp Especialista em Inovação Digital from Digital Innovation One Inc., and a Banco de dados certification from Univesp Oficial.

In addition, Joyce completed the Curso de Tecnologia Digitais na Educação at Universidade Federal do Ceará in 2020. Joyce obtained various certifications in 2020 from PMG Academy, including CLOUD COMPUTING OVERVIEW, ETHICAL HACKING OVERVIEW, SEGURE PROGRAMMING OVERVIEW, IT GOVERNANCE BASED ON COBIT 4.1, ITIL 4 OVERVIEW - ITSM BEST PRACTICES INTRODUCTION, BCS BUSINESS ANALYSIS OVERVIEW, (BIM)BISL FOUNDATION OVERVIEW, ISACA COBIT 5 FOUNDATION OVERVIEW, ISO 27001 OVERVIEW, IT MANAGEMENT PRINCIPLES (ITMP), ISO 20000 FOUNDATION 2011 OVERVIEW, ISO 27001 PROFESSIONAL OVERVIEW, MOF 4.0 FOUNDATION OVERVIEW, AGILE SCRUM FOUNDATION OVERVIEW, AGILE SCRUM MASTER OVERVIEW.

In 2020, Joyce also completed Língua Espanhola I e II at Anhanguera Educacional, and the Become Remote - Bootcamp 17 hs from Digital Innovation One Inc.

Prior to this, in 2019, they completed Fundamentos da ITIL at DOT digital group and Gerência em Projetos TI, Tecnologia da Informação at ESAB - Escola Superior Aberta do Brasil. In 2019, Joyce completed Inglês I, II e III at Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Sul - Campus Sertão.

Joyce'searliest certification was in 2018, where they completed DESVENDANDO A INDÚSTRIA 4.0 at Senai São Paulo. Prior to that, in 2016, they obtained a certification in Tecnologia da Informação e Comunicação from SENAI/RS - Serviço Nacional de Aprendizagem Industrial.