Mathilde Grondin

Mathilde Grondin is a seasoned professional with extensive experience in selfcare performance and client satisfaction, currently serving as a Senior Selfcare Performance Associate at Doctolib since January 2018. Mathilde has successfully revamped the Help Center, defined selfcare strategies for medical software launches, and enhanced client training through collaboration with product and marketing teams. Prior to this role, Mathilde held various positions at Doctolib, including Key Account Manager and Regional Account Manager, where responsibilities encompassed client satisfaction, upselling, and project management. Mathilde also boasts a background in business development and customer success from SeLoger.com, coupled with degrees in marketing and management from EM Normandie Business School and Université catholique de l'Ouest.