Ahmed Kobeisy

Ahmed Kobeisy is a seasoned professional in technical support and escalation management, currently serving as the Lead Escalation Manager at Docusign since 2024. Previously, they held the position of Senior Technical Support Escalations Manager at Docusign from 2022 to 2024, and worked as an Escalation Engineer at Amazon Web Services from 2018 to 2021. Their career also includes roles as a Senior Service Monitoring Engineer and Service Desk Specialist at CIB Egypt, alongside various positions at Vodafone and Etisalat Misr, where they acquired extensive technical expertise and leadership skills. Ahmed's experience encompasses troubleshooting, strategic incident management, and improving customer service in high-stakes environments.