Alan Hollowed is an IT Support Specialist (Tier 3) at DocuSign, where they handle escalations and manage complex support tasks since 2016. Previously, they worked as a Technical Support Associate at Convergys, providing assistance for Microsoft Surface tablets, and gained valuable customer service experience as a Sales Assistant at Topaz Ashbourne. Alan attended Dublin City University from 2008 to 2015, earning a degree in Enterprise Computing. Their past roles also include a position as a Support Engineer at Ergo and various internships and part-time jobs focused on customer care and technical support.
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