Alice Jones is a seasoned professional with extensive experience in solutions consulting and customer success across various industries. Currently serving as a Senior Solutions Consultant at DocuSign for the UK/I market, Alice has consistently achieved and exceeded performance targets, including 103% of the Q4 2023 target and 101% in yearly retention. Prior to DocuSign, Alice held the role of Enterprise Customer Success Manager at Spectrum.Life, managing a portfolio of prominent clients such as Dell and Amazon and focusing on retention and upselling strategies. Alice has also held positions at Pinterest, Pulse Advertising, and Strong Roots UK, developing skills in cross-functional collaboration, account management, and digital marketing. Academic credentials include a BA (Hons) in Sociology and Geography from Trinity College Dublin and several postgraduate qualifications in Merchandising, Digital Buying, and Counselling & Psychotherapy.
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