James Castro is a seasoned professional with extensive experience in technical customer success and account management. Currently serving as a Sr. Technical Customer Success Manager at DocuSign since January 2019, James functions as the technical point of contact for high-profile enterprise customers, providing proactive guidance and solutions. Prior roles include Technical Account Manager at Sierra Wireless and Sr. Technical Account Manager at Novatel Wireless, where James delivered quality technical support to significant corporate clients such as HP, Dell, and Verizon Wireless. James began a career as a DSP SW Engineer at Nokia, contributing to software development and integration for audio/video modules. A graduate of the University of Miami, James holds a Bachelor of Science in Electrical Engineering.
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