Jen Helms

Jen Helms is a seasoned professional with extensive experience in customer success and business management. As the Lead Customer Success Account Manager at DocuSign since May 2020, Jen has demonstrated a strong customer-focused approach, earning the Customer First Mentality Award and consistently exceeding annual growth and retention targets, managing a $6M Book of Business. Prior to this role, Jen held several positions at Robert Half, including Senior Customer Success Manager and Customer Success Manager II, where significant accomplishments included digitizing candidate registration processes and launching an API interface with high adoption rates. Jen's entrepreneurial background as the owner of J. Helms Interiors resulted in an impressive annual income growth of 1755% and a 75% increase in customer base through targeted marketing strategies. Earlier experience at BMC Software as a Sr. Technical Instructor involved achieving exceptional student satisfaction ratings. Jen holds a Bachelor of Science in Business with a focus in Public Relations from Cal State East Bay.