Jenn Stephens

Jenn Stephens, CCXP, MBA, LSS Black Belt, currently serves as a Senior Customer Experience (CX) Manager at DocuSign, focusing on enhancing customer experiences through data-driven insights and collaboration across the organization. Additionally, Jenn is an active member of the Customer Experience Professionals Association (CXPA), contributing as a US Regional Council Member and Chair Emeritus, where leadership includes mentoring executives, judging awards, and delivering educational resources. Previous roles encompass significant leadership positions at HP, Schneider Electric, and Compaq Computer Corporation, with responsibilities ranging from leading global employee experience initiatives to managing continuous improvement processes that have achieved substantial financial impacts. Jenn holds an MBA from Isenberg School of Management, UMass Amherst, and a Bachelor of Science in Computer Science from Loyola University New Orleans.