Kai A.

Kai A. has extensive experience in technical support and customer success management, currently serving as the Manager of CLM & Analytics Technical Support at DocuSign since February 2019. Responsibilities include team management, training, development, and performance evaluation. Previously, as a Team Lead and Technical Support Engineer at DocuSign, Kai A. focused on enhancing operational procedures and troubleshooting complex issues. Prior experience includes managing account and patient support at Visibly, where a notable patient satisfaction rating of 92% was achieved, as well as a role in sales at GoHealth, and managerial positions at Walgreens. Educational qualifications include a Bachelor’s Degree in Communication and Media Studies from Millikin University and an Advanced Regents Diploma from Saunders Trades and Technical High School.