Karan Ratanpal is a seasoned professional in technical support and escalation management, currently serving as a Senior Technical Escalation Manager at DocuSign since June 2022. Previously, Karan held various roles at OneLogin by One Identity, including Manager of Support and Escalations, where leadership of a global team of IAM experts was paramount to delivering exceptional support and customer service. Experience at MokaFive involved deployment and support engineering, focusing on product customization and API integration. Early career roles included technical assistance at George Washington University and positions in sales and technology analysis, culminating in a strong educational background with a Master’s degree in Electrical Engineering from The George Washington University and a Bachelor’s degree in Electronics and Telecommunications from the University of Mumbai.
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