Karla Smith is an experienced IT professional with a comprehensive background in technical support and service management. Karla began her career at DELL International Philippines as a Technical Support Senior Assistant, focusing on computer software and hardware troubleshooting. Subsequently, Karla worked at TELUS International Philippines as an IT Service Desk Analyst II, providing IT support to global employees on a range of issues. Karla then held various roles at UniSuper, including Monitoring Services Analyst and Service Centre Analyst, before transitioning to DocuSign as a Senior Technical Support Engineer and currently as a Lead Technical Support Engineer. Karla's education includes a Bachelor of Science degree in Electronics and Communications Engineering from the Pamantasan ng Lungsod ng Maynila.
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