Lucy Montgomery

Lucy Montgomery has extensive experience in technical program management and customer support quality assurance, with a career spanning over a decade at DocuSign, where roles have included Technical Program Manager, Senior Continuous Improvement Specialist, and Customer Support Quality Program Manager. Responsibilities involve overseeing the execution of quality assurance programs, evaluating customer interactions, and identifying performance improvement opportunities. Prior to DocuSign, Lucy worked at Research In Motion as a Quality Assurance Analyst and BlackBerry Customer Technical Support Specialist, as well as at T-Mobile in a Tier 2 technical support role. An education background includes a degree from The University of New Mexico, completed in 2005.