Melissa Erickson has over a decade of experience in customer success and account management, currently serving as Vice President of Enterprise Customer Success Account Management at DocuSign since November 2013. In this role, Melissa built and led a team of 165, achieving low attrition rates and long tenures. Prior positions at DocuSign include Sr. Director of North America Renewal Management, where Melissa developed key strategies and enabled organizational growth, and Director of Account Management, overseeing a team that partnered with over 10,000 customers. Earlier career experiences at QuoteWizard involved leadership roles in marketing and sales, contributing to significant revenue growth and program development. Melissa earned a BA in Business Administration from Seattle University and attended the University of California, Berkeley for further education.
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