Melissa Hagan has extensive experience in instructional design and customer support within the technology and service sectors. Currently serving as Manager of Technical Course Development at DocuSign since January 2018, Melissa previously held several roles within the same company, including Senior Instructional Designer and Onboarding Success Consultant, where expertise in guiding customers through the implementation of eSignature workflows was demonstrated. Prior experience includes managing training and development programs as Global Programs Manager at Gray Line Worldwide, along with roles in online marketing and customer service. Melissa holds a Certificate in Business Administration from the University of Washington and a B.A. in Psychology from the University of Colorado Boulder.
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