Olivia McCarthy has extensive experience in technical support and leadership, currently serving as a Technical Support Manager for Microsoft at DocuSign since April 2014. In this role, Olivia creates and maintains product knowledge for advanced features and integrations and curates ongoing education for the Support team. Additionally, Olivia co-chairs the North America Pride Employee Resource Group at DocuSign, promoting core values of Community, Engagement, Being Real, and Growth through various initiatives for the LGBTQIA+ community. Previous roles include positions in technical support at DocuSign, Intermedia, Accessline Communications, and ACS Technologies, complemented by an Associate's degree in Marketing from Hawaii Community College.
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