Santhosh B. is an experienced professional with over 14 years in Business Analysis, Service Delivery Management, and Management Consulting. Currently serving as the ITSM Product Management & Process Owner at DocuSign, they lead the implementation of ServiceNow solutions, focusing on AI and automation to enhance IT services. Santhosh holds a Master of Business and Management from the University of Strathclyde and is certified in ITIL V3, SAFe® Agilist, and Six Sigma Green Belt. Previously, they have played critical roles in various organizations, including Tata Consultancy Services and Cognizant Technology Solutions, where they significantly improved ITSM processes and service delivery.
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