Sean F. is an experienced professional in customer success and product implementation, currently serving as the IAM Customer Advocacy Lead at Docusign since September 2019. In this role, Sean synthesizes customer needs to influence product planning and feature development while overseeing the launch and success of Intelligent Agreement Management. Previous positions include Lead Customer Success Manager, where Sean received Customer Success MVP Awards in 2022 and 2023, and Product Implementation Consultant, focusing on business process improvement and custom solutions. Prior experience includes roles at PayPal as a Senior GRC Specialist, Uptake as a Product Implementation Consultant, and Protiviti as a Senior IT Risk Management Consultant. Sean holds a Bachelor’s Degree in Information Technology Management from Saint Louis University.
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