Shibani Mehta is an accomplished customer success professional with extensive experience in leading customer success teams and driving key business outcomes across various industries. Mehta's career includes notable roles at Salesforce, serving as a Senior Manager and later as a Principal Customer Success Manager for MuleSoft, where responsibility involved achieving gross and net retention revenue targets among top clients. Mehta has held leadership positions as Director of Global Scaled Customer Success at Pearl and currently leads Sapientia Success Consulting as Founder & CEO, focusing on customer retention and growth strategies. An educational background in Classics from Columbia University complements a career that features a strong emphasis on leveraging automation and AI to enhance customer success. Additionally, Mehta has contributed to customer success at companies like tray.io, Gainsight, and LinkedIn.
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