Stephen Bruzda

Stephen Bruzda is a seasoned professional in technical support and customer success, currently serving as the Senior Support Manager and North America eSignature Support Lead at DocuSign since September 2021. With prior experience at Dell Technologies, where responsibilities included managing substantial support organizations and enhancing customer satisfaction for the Isilon product line, Stephen has a proven track record of revitalizing support structures and implementing key performance indicators. Additional roles at various organizations, including OpenText and Lucent Technologies, highlight expertise in managing technical support teams, fostering customer relationships, and driving performance improvements. Stephen holds both a Master of Science and Bachelor of Science in Computer Science and Electrical Engineering from Johns Hopkins Whiting School of Engineering.