Stephen P. is an experienced Technical Account Manager at DocuSign, with a strong background in technical support and account management. Previously, Stephen held the position of Technical Support Team Lead at SparkPost, where a track record of driving customer satisfaction and retention was established, including reducing customer turnover by 95% and improving client satisfaction by 90%. Stephen's career also includes significant roles at i4DM as a Senior Consultant, achieving over 30% improvement in business performance for client organizations, and extensive application development experience at DP Solutions and Summit Business Technologies. Educational qualifications include a Bachelor of Arts from Rowan University and a Master of Fine Arts from Temple University, both focused on theater production and technical aspects.
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