Terrence Stephens II

Terrence Stephens II currently serves as a Technical Support Manager at DocuSign, a position held since February 2019, after initially starting as a Technical Support Engineer. In this role, Terrence specializes in advanced troubleshooting of custom workflows and product errors, while also managing platform performance through email and screen sharing. Terrence has consistently met and surpassed operational and customer support experience metrics, addressing both internal and external inquiries related to features, account settings, configurations, DocuSign eSignature, and partner integrations. Prior to DocuSign, Terrence worked at Nan McKay and Associates from January 2011 to February 2019, where responsibilities included serving as an IT & Analyst Supervisor.