Thomas Hanson is an experienced IT professional currently serving as an End User Technology Engineer at Docusign since April 2024, where responsibilities include resolving escalated IT issues for VIPs and implementing proactive tools that enhance efficiency. Previously, Thomas worked as an Advanced Repair Agent and Consultation Agent at Geek Squad, excelling in diagnosing technology issues and improving repair efficiencies with automated tools. As a Premier Technical Support Engineer at Lenovo, Thomas assisted numerous customers and implemented automation to optimize service delivery. Additional experience includes a sales consultant role at Best Buy and a software engineering internship at Phenix Design Group, contributing to application development for a major tourist attraction. Thomas holds a Computer Science degree from the University of Central Florida and has a history of academic achievement in computer science from both Valencia College and Mount Dora Christian Academy.
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