Wendy W.

Wendy W. is a seasoned professional with extensive experience in account services and technical support, currently serving as a Sr. Account Services Expert at DocuSign since April 2016. Wendy has a proven track record of improving operational processes, evidenced by a 90% reduction in fraud ACR processing recognized by the DocuSign CISO. Prior roles include Service Management Expert and Internal Global Support Engineer, where Wendy utilized diverse technical knowledge to enhance team functionality and documentation. Wendy's background also includes customer service positions at Amazon Web Services, Netstar, Comtech Telecommunications, MegaPath, and Speakeasy Networks, demonstrating a strong foundation in project management and technical support. Wendy holds an Associate of the Arts degree in Multimedia from the Art Institute of Seattle.