Dan Drago

Dan Drago possesses extensive experience in customer care and operational management, highlighted by a role as Director of Customer Care at Dollar General where leadership involved overseeing strategy, operations, and team evaluations from December 2020 to March 2023. Previously, at Subway from January 2008 to December 2020, Dan served as Global Customer Experience Manager, focusing on strategic planning and process improvements, and held multiple positions including Senior Business Analyst and Business Analyst, leading initiatives for operational effectiveness and customer experience. Early career experiences at Pitney Bowes involved managing customer retention marketing and e-commerce strategies, while initial work as a Research Associate at McInnis Inc. provided insights into the pharmaceutical industry's executive search. Dan holds a Bachelor of Science in Business Administration with a concentration in Economics and Management from Southern Connecticut State University.