Dan Drago

Dan Drago is an experienced professional currently serving as the Director of Customer Care at Dollar General since December 2020, following a tenure as Senior Manager of Customer Care. In this role, Dan leads customer care strategy, operations, and teams while driving innovation and best-in-class performance. Previously, Dan worked at Subway from 2008 to December 2020, holding positions such as Global Customer Experience Manager and Senior Business Analyst, where responsibilities included strategic planning, process improvement, and global customer experience enhancement. Earlier experiences include roles at Pitney Bowes, including Marketing Manager and E-Commerce Specialist, and a Research Associate at McInnis Inc. Dan holds a Bachelor of Science in Business Administration with a focus on Economics and Management from Southern Connecticut State University.