Firdous Khan is a dedicated professional with a diverse background in customer service, community management, and brand analysis. Currently serving as a Cashier Customer Service representative at Dollarama L.P. since July 2024, Firdous engages with over 30 customers daily, ensuring exceptional service and accurate cash transactions. Concurrently, Firdous is a Banquet Server at Holy Cross Church, maintaining banquet operations and welcoming guests. Previously, Firdous worked as a Community Manager/Lead Researcher at Zocdoc, achieving top performance while generating leads and conducting market research in the healthcare sector. Firdous also held positions such as Senior Team Lead at Experience Commerce, focusing on social listening and insights, and served in various roles in social media analysis at Hinduja Interactive, TinyOwl, and Guru Media And Entertainment. Firdous is pursuing a postgraduate degree in Project Management at Algoma University, following a Bachelor’s degree in Advertising from St. Andrew's College of Arts, Science, and Commerce.
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