Andrew Ferguson

Andrew Ferguson has worked as a Director of Client Service at Domo, Inc. since 2021. Prior to that, they worked at Sutherland for many years. At Sutherland, they held various roles including Director, Sr. Account Manager, and Team Manager. In their roles, they oversaw major business intelligence platforms, managed all visualization standards, and troubleshooted pages. Andrew also managed correspondence with external users and led a program providing customer care and billing support for a telecom provider. Andrew was responsible for operations management, performance optimization, fiscal accountability, and preparing state-of-the-business reviews. Andrew also played a role in human resources policies and processes and implemented career development plans for consultants and supervisors.

Andrew Ferguson's education history is as follows:

From 1995 to 1999, they attended the University of Windsor and earned a Bachelor of Science (B.Sc.) degree in Microbiology and Immunology.

In 2002 and 2003, they studied at Laurentian University/Université Laurentienne and obtained a B.Sc. degree in Computer Science.

In 2019, they enrolled in a certificate program at Cornell University focused on Data Analytics.

In addition to their formal education, Andrew has obtained several certifications. In 2016, they received a MajorDOMO certification from Domo, Inc. In 2018, they became SmartSheet Certified. In 2022, they obtained a MajorDomo Certification from Domo, Inc. Andrew also holds a LEAD 100 certification from Sutherland, earned in 2011.

Furthermore, Andrew has completed various certifications related to information technology contact centre roles, including Information Technology Contact Centre Customer Service Agent and Information Technology Contact Centre Sales Agent, although the specific details and dates of these certifications are not provided.

Lastly, they have also obtained certifications in LEAD 200 and Lean Six Sigma Green Belt from Sutherland, although the specific details and dates of these certifications are not provided.