Don’s Appliances is owned by the Hillebrand family, with the 2nd generation now running the business. Don Hillebrand started Don’s Appliances in 1971, having just celebrated 50 years of business in April 2021, during which time the business has grown to 11 stores in the Pittsburgh and Morgantown areas. We are a full-service company, providing our own service department to our customers. We work with just about all designers in the area.


Appliances

Don's Appliances

Don's Appliances' headquarters in Pittsburgh, PA, United States

Maxwell Webber

Frank Switalski

Matt Hillebrand

Terry Hillebrand

Barbara Hooten

The Sales Team at Don's Appliances is responsible for guiding customers through their purchasing journey, both in-store and online. This team advises customers on product selections, provides expert knowledge on various appliances, and ensures a high level of customer satisfaction. Members also handle online chat sales, manage outside sales accounts, support new hires through training, and coordinate with designers for project-based sales initiatives.

Sales Team

The Logistics and Installation Team at Don’s Appliances is responsible for ensuring efficient delivery and professional installation of appliances to customers. This team coordinates the schedule and routing for deliveries, handles the physical transportation of appliances, and executes precise installations to meet customer satisfaction. They also maintain inventory and ensure all logistical aspects of the supply chain are seamless, working closely with designers and the service department to uphold the company’s high standards.

Logistics and Installation Team

The Creative and Technical Team at Don's Appliances integrates technical expertise with creative marketing strategies to enhance customer engagement and brand visibility. This team conducts product training, produces high-quality marketing videos, assists in technical support and service documentation, and collaborates on design projects to ensure the company's offerings are effectively communicated and well-received across multiple platforms.

Creative and Technical Team

The Customer Service & Support team at Don's Appliances is dedicated to providing exceptional assistance to both new and existing clients. This team handles warranty claims, addresses customer inquiries, manages parts requests, and offers executive support. They ensure seamless communication between customers and the company's service department, contributing to an outstanding customer experience.

Don's Appliances

Org chart

Teams

Sales Team

Logistics and Installation Team

Creative and Technical Team

Customer Service & Support

Offices

Don's Appliances

Org chart

Teams

Sales Team

Logistics and Installation Team

Creative and Technical Team

Customer Service & Support

Offices

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