Jesi A.

Jesi A. is an experienced professional with a diverse background in customer service and nursing. Currently serving as the Customer Service Team Lead, Account Manager, and Customer Success representative at doola since August 2022, Jesi demonstrates strong leadership skills. At Tripaneer, involvement spans from Quality, Learning & Development to executing customer service training for new recruits, emphasizing a commitment to employee onboarding. Previous roles include Customer Service Associate at Shut Down Music and Administrative Assistant at Pronto Ads, where Jesi led client relations. Experience as a Team Support Specialist at Convergys solidified expertise in customer service management during challenging situations. Jesi's nursing background, with a Bachelor's degree from San Pedro College - Davao City, was utilized in a role at Accenture’s medical division, enhancing knowledge in commercial insurance while supporting medical providers.