Pradeep Sukumar is an experienced leader in Operational Excellence and Process Transformation, with over 20 years of impact in various sectors including logistics, customer service, and IT. They have held roles such as National Manager of Quality & Excellence at CMS Infosystems Pvt. Ltd, and Process Excellence Manager at Capgemini, where they drove global operational projects and developed metrics for success. Currently, as Service Owner for Operations Excellence at dormakaba, Pradeep leads global initiatives focused on transformation and continuous improvement. They hold a bachelor's degree in Hospitality Management from IIHM and an MBA from Narsee Monjee Institute of Management Studies.
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