John O'Connell is an experienced consultant currently working at Dot Compliance since October 2025. Previously, O'Connell served as a Customer Success Manager at DataRobot from May 2024 to October 2025 and held the title of Enterprise Customer Success Manager at Bonterra from April 2022 to December 2023. At Bonterra, O'Connell managed a $4 million portfolio of 10 enterprise clients, achieving a 95% retention rate over seven consecutive quarters. O'Connell's expertise extends to Zerto, where dual roles included Enterprise Customer Success Manager from June 2021 to April 2022, successfully managing a $3 million portfolio and achieving 100% net retention for four quarters. Earlier experiences include positions at EverQuote, Robert Half, Couch Guy Sports, DraftKings Inc., and various roles at Bentley University, contributing to O'Connell's comprehensive background in client relations and customer success strategies. John O'Connell holds a Bachelor's degree in Marketing from Bentley University, obtained in 2017.
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