dotdigital Group Plc is a United Kingdom-based company, which is engaged in providing software as a service (SaaS) and managed services to digital marketing professionals. The Company offers dotmailer, which provides e-mail and multi-channel marketing.

Marketing

Dotdigital Group

Dotdigital Group's headquarters in Croydon, United Kingdom

This department oversees engineering operations and personnel management within the group.

Engineering Management

This department focuses on ensuring customer satisfaction and retention by managing relationships and providing support throughout the customer journey.

Customer Success

This department focuses on designing, developing, testing, and integrating software solutions.

Software Development

This department focuses on managing and optimizing sales processes and performance metrics.

Sales Operations

The Customer Success Team at Dotdigital Group is dedicated to ensuring that clients maximize the value of their digital marketing solutions. By providing proactive support, tailored training, and strategic guidance, the team fosters strong relationships with customers, driving engagement and satisfaction across various regions and segments. Their goal is to enhance customer retention and success through continuous improvement and responsiveness to client needs.

Customer Success Team

The Engineering Team at Dotdigital Group is responsible for developing and maintaining the software and platform that powers the company’s email and multi-channel marketing services. This team, comprised of software developers, engineers, and data scientists, focuses on creating innovative solutions, enhancing system performance, and ensuring product quality through rigorous testing. By collaborating closely with other departments, they aim to deliver a seamless and effective user experience for digital marketing professionals.

Engineering Team

The Marketing Team at Dotdigital Group is responsible for driving brand awareness and demand generation through innovative multi-channel campaigns, tailored messaging, and strategic partnerships. With a focus on both regional and global markets, team members collaborate to create engaging content, optimize marketing operations, and ensure effective product positioning. Their efforts aim to empower digital marketing professionals with the software and services offered by Dotdigital.

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Other teams

Customer Success

Software Development

Sales Operations

Customer Success Team

Engineering Team

Marketing Team