Daniel Hay

Daniel Hay is an accomplished marketing and customer experience professional with extensive experience in digital transformation and brand strategy across various industries. Currently serving as the Senior Manager of Global Customer Experience at Dow since June 2016, Daniel leads initiatives to enhance the customer journey, having previously built the Latin America Experiences team to elevate customer centricity within the company. Prior roles include Global B2B Digital Marketing Manager at Shell, where Daniel developed integrated global campaigns, and Marketing Manager at i-design ltd, focusing on marketing strategy across multiple regions. Daniel holds a Master's degree in Business Studies from The University of Edinburgh and additional qualifications including a Mini MBA in Marketing and a Certificate in Human-Centered Strategy from IDEO U.