Hetal Trivedi has over 16 years of experience in customer service and sales support within the chemicals industry. Starting at Huntsman as a Sales Support professional from 2001 to 2002, Hetal then joined Wacker Chemie as a Customer Service Representative from 2002 to 2007, focusing on order management and marketing projects. From November 2009 to July 2018, Hetal served at Dow Chemicals International Pvt Ltd. and The Dow Chemical Company in various roles, including Sr. Customer Service + Team Coach and Senior Customer Service Representative, with responsibilities including order management, customer complaints resolution, and compliance with ISO audits, as well as expertise in sales order preparation and letter of credit processes for the MEAF regions.
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