John Gosen

John Gosen is an experienced Enterprise Service Manager and Architect with expertise in Service Delivery, ServiceNow, and ITIL. They previously held various roles at companies such as XO Communications, where they served as Web Hosting Professional Services Supervisor, and Dow Chemical Corporation, where they were an IT Service Manager and Business Process Expert. Gosen also worked at Concentric as a Customer Support Representative and at Dow as an Employee Experience Service Manager & Architect. Their diverse background highlights a strong capability in program and project management as well as IT service management.