Joseph Tran is a Senior Enterprise Search Technology Analyst at Dow, with experience leading the development and implementation of enterprise search solutions to improve information retrieval and knowledge management. Prior roles include Operations IT/OT Product Manager, Global Hardware Support Manager, and Infrastructure Team Lead, where responsibilities encompassed managing IT infrastructure needs, improving global support processes, and overseeing various hardware and software initiatives. Previous experience at HCSS involved providing infrastructure support, project management for improvement plans, and managing user support requests. Joseph also worked in technical support roles at Apple and Insurance Connections, focusing on system administration and customer service. Education was obtained from Lamar University.
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