Colin Duncan is currently the Head of Service Integration and Management at Downer Group, where they focus on strengthening SIAM capabilities and driving operational excellence. Prior to this role, Colin served as a Senior Manager at Deloitte, guiding a high-performing team in service management consultancy across various sectors. With extensive experience in customer experience and business transformation, Colin held key positions at Orange Business Services and BT Global Services. Passionate about real estate, Colin co-founded a consultancy that emphasizes exceptional service and innovative marketing strategies. Colin's educational background includes degrees in Mechanical and Electrical Engineering from RAF Cosford and Leadership from Deakin University.
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