Marcia S. is a highly experienced professional with extensive expertise in contract management and program delivery. Currently serving as a Contract Manager at Downer since October 2022, Marcia has successfully overseen a $50 million capital upgrade program affecting over 2000 properties in NSW, which led to a significant 30% revenue increase in 2023/24 while managing a team of 20 Project Managers. Prior to this role, Marcia spent 12 years at Serco as a Senior Program Manager and Contract Manager, where contributions included the implementation of advanced cloud-based communication systems and a successful transition to a customer-focused service model. Earlier career roles at Stellar included positions such as Contact Center Operations Manager and Operations Manager. Marcia S. holds an education credential from Saïd Business School, University of Oxford, obtained in 2016.
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