Thiago Aki has a solid background in technical support and customer success, with extensive experience at DPOnet, where roles included Gerente de suporte técnico and Coordenador de suporte técnico, focusing on team management, customer satisfaction, and departmental strategy. Prior experience features positions such as Analista de operações pleno, where Thiago played a key role in establishing the technical support department, and Analista de suporte técnico, contributing to team formation and training. Additional work history includes roles in machine operation and quality control across various companies, complemented by educational qualifications in information systems and ongoing specialization in Customer Success at CS Academy.
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