Alex Caouette is a Senior Manager in IT Services at DraftKings Inc., with experience in enhancing operational efficiency and leading a global IT team. With a professional trajectory that includes roles such as Manager of Desktop Support and Lead Desktop Support Specialist, Alex has focused on improving customer satisfaction and team productivity while overseeing technical support and ticket management. Prior experience includes serving as an Infrastructure Engineer and User Services Technician at Merrimack College, where responsibilities involved managing the virtual environment and troubleshooting extensive technical issues for a large user base. Alex holds a Master’s degree in Business Administration and a Bachelor’s degree in Information Technology, both from Merrimack College.
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