Austin Schmidt is a customer experience professional with a strong background in communication and service excellence. Currently serving as a Customer Experience Senior Associate at DraftKings Inc. since October 2022, Austin excels in delivering exceptional customer service across multiple channels, promoting the DraftKings brand, and advocating for players. Responsibilities also include training new hires, assisting with player verifications, and contributing to product transitions within the company. Prior experience includes a role as an Inside Sales Representative at Angi, where Austin expanded the service provider network, and as a Freelance Blogger for ChiCitySports.com, focusing on sports and gambling content. Austin earned a Bachelor of Business Administration in Marketing from Grand Valley State University in 2021.
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