Charles Smith

Charles Smith is an experienced customer service professional with a strong background in enhancing customer experience and operational efficiency. At DraftKings Inc., as a Customer Experience Senior Associate, Charles focuses on VIP client relations and training new hires. Previously, as an Operations Coordinator at Ace Ticket, Inc., responsibilities included managing ticket inventory and ensuring swift order fulfillment. Charles also contributed to the University of Massachusetts Amherst as an Intramural Sports Program Assistant, coordinating officials for various sports and training referees, and served as a Facilities Intern at the Massachusetts Institute of Technology, where project tracking and energy efficiency initiatives were prioritized. Charles holds a Bachelor of Science in Sport Management from the University of Massachusetts Amherst.