Michelle Randall has extensive experience in customer service management, currently serving as a Customer Service Representative at DraftKings Inc. since June 2024. Prior to this role, Michelle held various positions including Customer Service Supervisor at Crate and Barrel (August 2020 - December 2023) and Member Services Manager at Jet.com (August 2015 - November 2017). Michelle also worked as a Personal Fitness Trainer at Firme Fitness since December 2017 and as a Customer Service Guru at BioSchwartz (October 2018 - May 2019). Notably, from October 2006 to May 2015, Michelle was a Customer Loyalty Team Manager at Zappos, overseeing multiple supervisors and team members to ensure consistent service quality. Michelle earned an Associate of Arts degree in Commercial Photography from the Art Institute of Seattle (1993 - 1995) and studied Sociology at the University of Nevada-Las Vegas (1988 - 1990).
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