Emily M. is a seasoned professional with over nine years of experience in B2B SaaS Customer Success. Currently serving as a Senior Customer Success Manager at DraftWise, Emily builds implementation plans tailored to customer needs while fostering engagement and adoption. They have previously held leadership roles at companies like Breadcrumbs.io and BEE by MailUp Group, where they excelled in nurturing client relationships, achieving high renewal rates, and implementing successful customer success strategies. Additionally, Emily is the founder of Rota, a boutique travel agency that plans business retreats and corporate events. They graduated with a Bachelor's degree from DePaul University in 2014.
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