Lays M. is an experienced professional with a background in production engineering and business management. Notable roles include positions at Bio Extratus Cosmeticos Naturais as an intern focusing on production quality, FCA Fiat Chrysler Automobiles where Lays served as a Diversity & Inclusion Board Member and led various strategies for connectivity services and corporate leadership development, achieving significant improvements in customer experience and operational efficiency. Lays further expanded expertise as a Sales Operations Senior Manager at Loft, overseeing large teams and restructuring operations for effectiveness. Currently, Lays leads Global Customer Care and Customer Experience at Draiver, driving strategic initiatives across regions. Educational qualifications include a degree in Production Engineering and an MBA in Project Management.
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