Eric Fields

Eric Fields is a seasoned technical support professional with extensive experience in resolving complex technical issues across various industries, including SaaS and healthcare. Currently serving as a Senior Technical Support Engineer at Drata, Eric provides expertise on integrations, APIs, and cloud environments while collaborating with multiple internal teams to enhance platform reliability. Previous roles include Technical Support Specialist at Viz.ai, where Eric led critical incident resolutions in clinical environments, and Customer Success Onboarding Specialist at Trustwell, focusing on process automation and customer onboarding. Eric's career began at Verizon, ascending from Tier 1 Tech Support to Sr. Technical Support Lead and Customer Relations Manager, where skills in troubleshooting LTE/5G issues and mentoring teams were honed. Eric holds a Bachelor's degree in Business Administration and Management from DeVry University and an Associate degree from Elgin Community College.