Hala A.

Hala A. is an accomplished professional with extensive experience in customer success management across various organizations. Currently serving as the EMEA Customer Success Manager at Drata, Hala also actively participates as a member of the Customer Success Network and the Customer Success Collective, while founding the Customer Success Community-NE. Previous roles include Customer Success Manager at Hive HR, focusing on client onboarding and account expansion, and Customer Success Manager for SaaS at Shine Interview, where Hala ensured smooth post-sales processes. Earlier career experience includes work as a Recruitment Consultant at NRG, overseeing the recruitment process and business development, and a contract role as Joint Project Lead at the University of Northampton. Hala A. holds a Master's degree in Public Health from the University of Northampton and an Online MBA Certificate in Business Administration and Management from the University at Buffalo.