Alison L. is an experienced professional in operational risk and complaints management, currently serving as the Head of Credit at Drax Group since October 2023. Prior roles include Operational Risk Manager at Lloyds Banking Group, Operational Risk Analyst at HSBC Asset Management, and Complaints Manager at Saffron Building Society. Alison's background also features leadership positions such as Head of Metering Services and Commercial Manager at Drax Group, along with a tenure as Executive Complaints Manager at Barclays UK Retail and Business Bank. Key expertise includes operational risk assessments, performance management, supplier relationships, and KPI analysis.
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