Gary Mullis

Gary Mullis is an experienced customer service professional currently serving as Team Leader at Drax Group since August 2022 and at Woven since November 2020. Previously, Gary held the position of Team Leader at Booking.com from May 2013 to November 2020, overseeing a diverse team of 15 multi-lingual agents and focusing on key performance indicators such as customer satisfaction and first call resolution. Gary also served as Head of Customer Services at Global Visa from 2012 to 2013, managing client complaints related to visa applications. Prior to that, Gary spent 25 years at HSBC Bank PLC in various roles, including Premier Executive, where responsibilities included managing credit card disputes and serving high-value clients. Gary holds six O-Levels from Southend High School for Boys, completed between 1980 and 1986.